FREQUENTLY ASKED QUESTIONS 🙋♂️
At Firestone Bakery, producing a high quality product from natural ingredients is an integral part of our company’s ethos.
We ally with reputable importers and distributors to ensure optimum quality in the ingredients during our production process. We go through many rounds of product R&D before selecting a specific ingredient from a brand, or supplier.
All our breads are baked fresh daily before selling them on the retail floor. We do not practice par-baking as we believe that the quality and consistency will deteriorate, as compared to a full bake.
Majority of our ingredients are sourced and imported from Japan, Germany or France.
No, we currently do not have nutritional information for our products. However, ingredients are listed on our product tags to allow our customers to have a more informed decision.
We are not Halal certified.
For our retail store, we accept:
- Cash
- Credit Card (Visa, Master)
- PayNow / PayLah
- GrabPay
- FavePay
- CDC Voucher
For our online store, we accept:
- PayNow QR
- Credit Card (Visa, Master)
Please register on our website and drop us an email. We will review each application before approval.
Yes. There will be attractive and scalable discounts for GroupBuy affiliates after ordering a minimum amount.
We are mainly looking at the location of delivery, order frequency, total amount per order.
Baked fresh daily, our sourdough is at its best on the day of purchase—crisp on the outside, soft on the inside, and full of flavour!
- Keep it in a paper bag or bread box.
- Avoid storing bread in the refrigerator or chiller, as this speeds up staling and causes the bread to dry out more quickly.
- Keep the bread away from direct sunlight, heat and excessive humidity.
Tip: Slice only what you need and keep the remaining loaf intact to retain moisture.
- Slice the loaf into your preferred portions or ideal thickness.
- Place slices in a freezer-safe bag or airtight container.
- Freeze immediately for the best quality.
To enjoy again:
- Re-heat the frozen slices directly without thawing using oven, toaster, air fryer, microwave, or
- Allow the whole bread to thaw at room temperature then re-heat in oven.
- Lightly sprinkle the crust (for whole loaf) or crumb (for slices) with water.
- Bake in a pre-heated oven at 180°C for
6-10 mins (for whole loaf) or
3-4 minutes (for slices)
(Re-heating time and temperature may vary depending on the equipment used.)
- Allow the whole loaf to cool for a few minutes before slicing.
